Privacy Policy

At Leicester Cleaning Crew Limited, the commitment is to safeguard privacy. This policy explains how information provided or gathered during interactions is handled, ensuring its use aligns with the described purposes.

This policy may be revised periodically. Checking this page occasionally ensures awareness of any updates.

Leicester Cleaning Crew Limited is registered in England, Company Number: 16644244.

1. Information We Collect

Information is collected directly from you when you inquire about or request services, either through direct contact or via the website.

This may include:

Your name and job title
Contact details, such as email address
Demographic information like postcode, preferences, and interests
Other details relevant to surveys or service delivery

2. Our Use of Collected Data

The information gathered helps understand needs and improve service. Specifically, it is used for:

Maintaining internal records
Enhancing the services offered
Occasionally sending promotional emails about new services or other relevant information that may be of interest, using the provided email address

3. Data Retention

Personal information is retained only as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations. For instance, customer records are retained for a minimum of seven years following the final invoice, to meet HM Revenue & Customs requirements.

4. Your Rights

Under the General Data Protection Regulation (GDPR), individuals have important rights regarding their personal data, including the right to:

Be informed about how and why data is used.
Access the personal data held about you.
Request rectification of inaccurate or incomplete data.
Request erasure of your data ("right to be forgotten") in certain circumstances.
Request restriction of processing your data in certain situations.
Data portability, allowing you to obtain and reuse your data across different services.
Object to certain types of processing of your personal data.
Not be subject to decisions based solely on automated processing, including profiling, that significantly affect you.

For detailed information on these rights, please refer to the guidance provided by the Information Commissioner's Office (ICO).

5. Safeguarding Your Data

Information security is of utmost importance. To prevent unauthorized access or disclosure, suitable physical, electronic, and managerial procedures are employed to protect the data collected.

6. Managing Information and Website Cookies

You have control over how personal information is used.

If consent for direct marketing was previously given, it can be withdrawn at any time by writing or emailing info@leicestercleaningcrew.co.uk.

Personal information will not be sold, distributed, or leased to third parties unless required by law.

If data is processed based on consent, there is a ‘right to be forgotten’. If no other legal grounds or obligations require retaining data, it will be erased. Note that in such cases, it would be impossible to retrieve or respond to past requests about the information previously held.

You may request details of personal information held under GDPR. A reasonable fee might be charged for excessive or repetitive requests.

To obtain a copy of the information held about you, write to: Leicester Cleaning Crew Limited, 112 Anstey Lane, Leicester, LE4 0FB.

If any information held is incorrect or incomplete, please contact us promptly at the above address or email. Inaccuracies will be corrected without delay.

Our Website and Cookies

The website uses cookies, which are small files placed on your computer's hard drive with your permission. They help analyse web traffic and tailor the website to your needs by remembering preferences.

Specifically, traffic log cookies are used to identify pages being used. This assists in analysing web page traffic data and enhancing the website to better meet customer needs. This information is used solely for statistical analysis before being removed from the system.

In general, cookies help provide a better website experience by tracking which pages are found useful and which are not. A cookie never grants access to your computer or any information about you, beyond what you choose to share.

Cookie settings can be managed through your browser's options or preferences menu. For more information on cookie management, visit www.aboutcookies.org. Consult your browser’s help section for more details on these settings.

Note that deleting or disabling cookies might limit your ability to use the website fully. By using this site without disabling cookies, you provide your express consent for us to use cookies as described here.

7. Exercising Your Rights and Managing Preferences

To exercise your rights, manage your preferences, or make a complaint, you may take the following actions:

Accessing and Correcting Your Data: To access or correct your personal information, contact - Leicester Cleaning Crew Limited, 112 Anstey Lane, Leicester, LE4 0FB. Provide details of the information you wish to access or correct to ensure a prompt and accurate response.
Managing Marketing Preferences: You can withdraw consent for direct marketing at any time. To do so, contact us via email at info@leicestercleaningcrew.co.uk or in writing to the address provided above.
Cookie Management: Website visitors can manage their cookie settings through their browser's options or preferences. For detailed information on cookie management, visit www.aboutcookies.org. Please note that disabling cookies may affect the website's functionality.
Complaints to the ICO: If you have concerns or wish to make a complaint about the handling of personal data or this policy, you have the right to contact the Information Commissioner's Office (ICO). The ICO is the UK's independent authority that upholds information rights in the public interest. Contact details and further information can be found on the ICO website (www.ico.org.uk).